Your reference
   
  iPod info
 
Avoid being without your iPod
We know you don't want to be without your iPod. Most issues can be resolved with a little troubleshooting. Before submitting a service request, please take a few minutes to try the following steps below. They may resolve the issue and save you the time of sending your iPod to us.

Is your iPod frozen or won't restart?
Try the Five Rs Troubleshooting assistant. It solves most common iPod issues.

Is your iPod not holding a charge?
If the iPod is more than a year old and the ability to hold a charge has diminished, it may have a battery issue.

Is there a problem with your headphones?
Try connecting them to your computer's audio port or another device with a 3.5 mm stereo headphone jack.

Note: iPods that are sent in for battery service or other repairs will be replaced with functionally equivalent new, used, or refurbished equipment. You will not receive the same iPod that was sent in for service.
* Serial number
* Type
Purchase date
* Issue
* Occurs 
* Problem
* Warranty
- Remarks
Please provide us the proof of warranty.
You will be billed for everything your warranty doesn't cover.
Parts you send Original box
iPod
Headphone
USB cable
Power supply
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  Customer address

Company
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* 
 First name
Street
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Zip
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Tel
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VAT
  Invoice address
Leave empty if same as Customer address
Company
Contact name First name
Street
 
Zip
City
Country
Language
Tel
Fax
Email
VAT
 
 

Important information

- Damaged or broken goods are never under warranty
- Perform all tests before you submit this form
- Before sending your device you have to do a restore
- All data will be erased in the repair process
- When you send this form you get a return form
- Print and sign the return form, add it to the defective unit together with the warranty form and send it to us
- Software problems are not covered by the vendor warranty
- Please fill in all data correctly

Appliable fees

When our tests are not able to discover any problems a 'No Trouble Found fee' of 48,40 Euro (21% VAT incl.) will be charged.

For problems diagnosed 'not covered by the warranty' or 'an out of warranty repair', a quotation will be made and a quotation fee of 48,40 Euro (21% VAT incl.) will be charged incase the quotation is not accepted.

Apple customer privacy policy
Apple warranty

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